Privacy Policy

Last Updated: March 2026

At SamTech Elite Solutions ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal data of our users ("you"). This Privacy Policy explains how we collect, use, and safeguard your information when you use our Retail POS system.

1. Information We Collect

• Account Information: When you register, we collect your business name, contact details, email address, and phone numbers.
• Transaction Data: As you process sales, we store encrypted transaction records, inventory logs, and payment identifiers (e.g., M-Pesa transaction IDs) necessary for reconciliation.
• Usage Data: We may collect diagnostic data, device information, and IP addresses to monitor the health and performance of the POS system.

2. How We Use Your Information

• To provide, maintain, and improve the Retail POS platform.
• To securely synchronize offline sales data generated via our Progressive Web App (PWA).
• To provide customer support and notify you of critical system updates.
• To generate anonymized, aggregated analytics that help us understand feature utilization.

3. Data Security and Storage

We implement industry-standard security measures including encryption in transit (HTTPS) and secure database hosting to prevent unauthorized access. Offline data stored via IndexedDB on your local device is your responsibility to secure via physical device locks and passwords.

4. Third-Party Services

We do not sell your personal data. We may share necessary transaction metadata with trusted payment gateways (like Safaricom M-Pesa) solely for the purpose of payment verification and reconciliation.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: +254 113 607 660